Request a refund

Honest, no-runaround refund policy. Here's how it works.

The 14-day window

You have 14 days from your purchase date to request a refund. Past that, refunds are at our discretion and only granted for genuine defects.

Refunds are automaticif delivery hasn't happened

If you bought a product and haven't opened the order confirmation page, downloaded a file, or accepted a GitHub repo invite yet, we'll refund without questions. Email us with your order number — done within 24 hours.

Important:if you want a no-questions refund, request it BEFORE opening the order confirmation page or email link. The moment you view the confirmation page, the order is marked “delivered” and refunds become case-by-case. Realistic for buyers who change their mind right after checkout.

After delivery

Once your order has been “delivered” — meaning you viewed the confirmation page where the link/file/repo-invite is shown, downloaded a file, or accepted a GitHub repo invite — refunds are case-by-case.

We'll typically refund if:

The file is corrupted, broken, or won't open
The product is materially different from its description
Critical content advertised on the product page is missing from what you received
You were billed twice or charged the wrong amount
The GitHub repo invite was never sent or the repo is empty

We typically won't refund:

"I changed my mind"
"I didn't end up using it"
"It's harder to set up than I expected" (we publish realistic setup-time estimates upfront)
"I built my own version after seeing this"
More than 14 days have passed since purchase

This matches industry-standard policy for digital goods (Gumroad, Lemon Squeezy, ShipFast, MakerKit all use the same structure).

Physical products

Different rules apply to anything that ships in a box:

Before we ship: full refund, no questions asked. Email us before you see a tracking number.
After it's shipped or delivered:case-by-case. We refund for damaged, wrong, or lost items. We don't refund for “changed my mind” once the package is in transit.
Returns: if a return is approved, you ship the item back at your expense in resaleable condition. Refund is issued when we receive it.
Damaged on arrival?Email a photo within 7 days of delivery and we'll either replace or refund — no return shipping.

How to request

Email shipsteep@gmail.com with this template:

Subject: Refund request

Order number (starts with STP-):
Which product:
What went wrong (be specific — what did you expect vs what did you get):
Anything else we should know:

Thanks!

Best-effort response within 48 hours. If approved, the refund is submitted to Stripe immediately and shows up in your card statement within 5–10 business days.

Email us

Or see full terms.